Mission-ready IT and cyber
talent for federal agencies.
Arani Labs staffs and operates the functions that keep government networks running and defended — from Tier 1 help desk to SOC analysis, vulnerability management, and endpoint security administration.
// SERVICE LINES
The labor categories
agencies actually need.
We specialize in eight IT and cybersecurity functions and staff them with qualified, cleared, certified personnel — as a full operations team or as surge support to an existing contract.
┌── TICKETS ──┐ │ QUEUE ▓▓▓ │ │ SLA ON TRACK │ └────────────────┘
Tier 1-2 Help Desk
First and second line support for agency users. Ticket intake, triage, password and account actions, and SLA-driven resolution in ServiceNow or Remedy.
┌──────────┐
│ IMAGE | │
└────┬─────┘
──┴──Tier 3 Desktop Support
Deskside and escalation support for complex workstation issues, imaging and refresh campaigns, peripheral and application break/fix, and VIP support.
┌──────────┐ │ SRV01 # │ │ SRV02 + │ │ SRV03 - │ └──────────┘
Systems Administration
Windows and Linux server operations, Active Directory and group policy, patching, backup and recovery, and virtualization across on-prem and cloud estates.
┌─┐───┌─┐ │R│ │S│ └┬┘ └┬┘ └──────┘
Network Administration
Routing, switching, firewall and VPN administration, circuit and performance troubleshooting, configuration control, and STIG-compliant device hardening.
╔═════╗ ║ ░ ░ ║ ┌╨─────╨┐ │ RMF │ └───────┘
Cybersecurity Analyst
Control assessment and continuous monitoring under NIST 800-53 and 800-171, POA&M management, ATO support, and audit and inspection readiness.
┌───────┐ │ \ │ │ . \ . │ └───────┘ TRIAGE
SOC Analyst, Tier 1-3
Round-the-clock alert triage, incident handling, threat hunting, and forensics. SIEM content tuning and reporting aligned to agency and CISA requirements.
SCAN 42% [███·····] CVE HIGH 4 PATCH QUEUED
Vulnerability Management
Authenticated scanning, false positive validation, risk-based prioritization, remediation tracking with system owners, and compliance reporting.
[#] LAPTOP [#] DESKTOP [#] SERVER EDR ENFORCED
Endpoint Security Administration
EDR and antivirus platform administration, policy and exclusion engineering, agent health and coverage assurance, and containment response support.
// HOW WE DELIVER
From solicitation to
full performance.
A disciplined delivery model built around federal acquisition realities: clearance timelines, phase-in periods, and QASP accountability.
// OPERATIONS COVERAGE
Staffed to the shift, not the resume.
Every function is scoped with a coverage model, an escalation path, and a service level the government can hold us to. CONUS support with remote and on-site options at agency facilities.
Cleared personnel
Public Trust through TS/SCI, with an active pipeline to keep positions filled.
Surge capacity
Add analysts or technicians inside a task order without restarting the hiring cycle.
Continuity of operations
Documented runbooks, cross-trained staff, and relief coverage so shifts never go dark.
Tier 1-2 Service Desk
15 min responseTier 3 Desktop Support
4 hr on-siteSecurity Operations Center
24/7/365Systems & Network Administration
On-call rotationVulnerability Management
Weekly cycleEndpoint Security Administration
1 hr containment// PERFORMANCE STANDARDS
Measured against the
QASP, every month.
// TOOLS AND PLATFORMS
We work in your stack,
not ours.
Our personnel are hired and trained against the platforms already fielded in government environments, so onboarding does not require a tooling change.
┌─┐ │≡│ └─┘
ServiceNow
ITSM / Ticketing
╔═╗ ║◨║ ╚═╝
Splunk / Sentinel
SIEM
┌◈┐ └─┘
CrowdStrike
EDR
[▣] [▣]
Microsoft Defender
Endpoint / Cloud
◎◎ ◎◎
Tenable / Nessus
Vulnerability Scanning
◉─◉ └─┬
Active Directory
Identity
≋≋ ≋≋
Cisco / Palo Alto
Network & Firewall
▲ ─
Azure Gov / AWS GovCloud
Cloud
Need a tailored labor mix?
Send us the PWS or SOW and we will return a staffing plan with labor categories, clearance levels, certifications, shift coverage, and a basis of estimate. We support prime and subcontract roles, including small business set-asides and teaming arrangements.
Request our capability statement- Tier 1-2 Help Desk TechnicianPublic Trustx6
- Tier 3 Desktop Support SpecialistSecretx2
- Systems AdministratorSecretx2
- Network AdministratorSecretx1
- SOC Analyst, Tier 1-3Secret / TSx6
- Vulnerability Management AnalystSecretx1
- Endpoint Security AdministratorSecretx1
// COMPLIANCE AND FRAMEWORKS
Built for federal
security requirements.
Our analysts work inside the frameworks government programs are audited against, and our documentation is written to survive an inspection.
╔═══╗ ║ # ║ ╚═══╝
NIST SP 800-53 / RMF
Control implementation, assessment support, and continuous monitoring across the six-step Risk Management Framework.
┌───┐ │ + │ └───┘
NIST SP 800-171 / CMMC
CUI protection practices and assessment readiness for defense and civilian supply chain requirements.
╭───╮ │ ★ │ ╰───╯
FISMA Reporting
Metrics, POA&M tracking, and artifact preparation supporting agency FISMA and IG reporting cycles.
[===] [===]
DISA STIG Hardening
Baseline configuration and remediation for Windows, Linux, and network devices with documented deviations.
◉─◉─◉ │ │ │
Zero Trust Alignment
Identity, device, and segmentation work supporting federal zero trust maturity objectives and OMB direction.
▪ ▪ ▪ ▪ ▪ ▪
CISA Directive Response
Tracking and executing emergency and binding operational directives, including KEV remediation timelines.
Certified to DoD 8140 baselines
Personnel credentials mapped to work role requirements before placement
Public Trust
Service desk and desktop support
Secret
Sysadmin, network, security analysts
Top Secret / SCI
Available for SOC and cyber roles
// WORKFORCE
Qualified people,
placed correctly.
Contract performance comes down to who shows up for the shift. Arani Labs recruits, credentials, and retains the technicians and analysts who carry the mission.
Hired for the work role
Candidates are screened against the actual PWS task statements and 8140 work role, not a generic IT profile.
Clearance-aware pipeline
We track candidate clearance status and adjudication timelines so start dates are realistic and defensible.
Retention focused
Competitive compensation, certification funding, and career progression to keep continuity on long-term task orders.
Documented operations
Runbooks, escalation matrices, and shift turnover notes are contract deliverables, not tribal knowledge.
Tier 1-2 Help Desk / Tier 3 Desktop Support
- >Answer, log, and categorize user contacts against SLA clocks
- >Account, password, PIV, and group membership actions
- >Workstation imaging, refresh campaigns, and peripheral break/fix
- >Escalate to Tier 3 with reproducible documentation and warm handoff
// Contracting office and prime teams
Let's talk about your requirement.
Send us a PWS, SOW, RFI, or sources sought notice. We will respond with a staffing approach, relevant experience, and availability for a capability briefing.
Prime and subcontract roles · Teaming welcome